Chesterfield County, Virginia came in at #19 on the list. The documentation of the awards says:
Chesterfield County, Virginia The Center for Organizational Excellence implements a Level 4 evaluation through its Success Story Summary process in which employees demonstrate the application of learning via documented improvements to processes or business functions, including measurement of costs avoided, annual hours saved, cycle time reduction, and customer service or quality of work life improvements. For FY10, employees applying the quality curriculum produced $1.2 million in dollars saved, 661 hours saved, and 39 process improvements. When a department or team completes a process improvement initiative, a Success Story Summary form is completed in CQS Central, a centralized database.
So, Chesterfield County is being awarded for saving money and hours by firing their most experienced employees? Then, they get the employees left, who fear losing their jobs, to fill out a Success Story summary and say they're doing a great job? That's how it works? That isn't training. That's stupidity. Awarding stupidity only encourages it.
How does the actual training work in Chesterfield County?
Start with a bland Power Point presentation, add a complete print-out of the bland Power Point program, followed by reading what is on the bland Power Point program word for word.
This is what Training Magazine thinks you should do with your company. Fire your best employees, bore the remaining qualified people to the point where they seek jobs elsewhere, and make the rest suffer through this incompetence and say you're doing a great job for fear they'll lose their jobs. If they weren't a government 'business', they would be out of business.
